Return & Refund Policy

Manufacturing Defects

For manufacturing defects — such as a broken case, no sound, no picture, pixilation, wrong movie, or scratched disc:

• Purchased directly from VCI: we will replace the product at no charge. VCI will ship a replacement of the same title (or the damaged part, in the case of a multi-part product) at no cost to the customer. Shipping will be via USPS Media Rate.
• Purchased from a third-party seller (video retailer, mail-order company, internet company, or 3rd-party vendor): the customer should first attempt to return the product to the place it was purchased for a credit or replacement. If the issue cannot be resolved with the 3rd-party vendor, the defective product can be returned to us (at the customer’s expense); a copy of the purchase receipt may be requested. VCI will then ship a replacement of the same title or damaged part, with return shipping costs paid by the customer.
• Refunds: if the product was purchased from VCI and the customer wants a refund, they must first return the defective item to VCI at the customer’s expense. VCI will refund the cost of the product minus all shipping fees. If the product has been opened, a 25% restocking fee may be applied.

VCI Misship — When VCI Ships the Wrong Item

Upon notification of a mis-shipment, VCI will immediately ship the correct item to the customer at no charge. A shipping label may be sent for return of the mis-shipped item(s), at expense to VCI.

Misship / Wrong Item Ordered by Customer

The customer must return the item in good condition and in its original package (customer pays the return shipping charges). When the returned merchandise is received, VCI will issue a credit for the price of the product only (not the original shipping charges). We will then ship the correct item to the customer and will charge them for the cost of the new item, plus additional shipping and handling charges, less the amount of the refund. Credit-card information for the replacement fees will need to be provided by the customer.